Norma has over twenty years of experience working in the insurance industry, both for a large regional insurance company and here at Berkshire Insurance Group. She joined Berkshire Insurance Group in 2005 bringing a strong knowledge of commercial lines rating and underwriting. She assumed the role of commercial lines account manager and was promoted to Assistant Vice President of Commercial Operations in 2019, her duties include managing the commercial lines account managers and assisting in managing the commercial operations for the agency.
Norma earned her B.S. from Columbus State University in 1996. She is a licensed MA insurance broker and completed her Certified Insurance Counselor designation in 2014.